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1 

Shipping Policy

  • Domestic (New Zealand):

    • We offer shipping to all major cities and rural areas across New Zealand.

  • International Shipping:

2. Processing Time

  • Order Processing:

    • Orders are typically processed within 1-2 business days after the order is placed. This includes order verification, quality checks, and packaging.

    • Orders placed on weekends or public holidays will be processed the following business day.

  • Shipping Time (Domestic):

    • Standard Shipping: 3-5 business days

3. Shipping Costs

  • Domestic Shipping (NZ):

    • Free standard shipping on orders over $50 NZD.

    • Standard shipping fee: $5.99 NZD for orders under $50 NZD.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order through our courier’s tracking system.

  • If you encounter any issues with tracking, feel free to contact our team at info@arawshield.com

5. Shipping Carrier

  • We use reputable carriers like NZ Post and DHL for domestic orders.

  • In some cases, delivery partners may vary depending on location.

2

Return Policy

  • We want you to be fully satisfied with your purchase. If you are not happy with your product, we accept returns within 30 days from the date of purchase.

  • To be eligible for a return, your product must:

    • Be unused, undamaged, and in its original packaging.

    • Have the proof of purchase.

  • Return Process:

    • To initiate a return, please contact our customer service team at info@arawsheild.com with your order number and reason for return.

    • You will receive detailed instructions on how to return your item.

    • Customers are responsible for the return shipping costs unless the product is faulty or incorrect.

2. Exchanges

  • If you would like to exchange an item for a different size, color, or model, please follow the same return process.

  • Once the returned item is received, we will process the exchange and ship the new item to you.

  • In some cases, if the item you want is out of stock, we will offer a full refund or store credit.

3. Faulty or Damaged Goods

  • If your product is faulty, damaged during shipping, or does not meet the description on the website, you are entitled to a full refund or replacement.

  • Please contact us within 7 days of receiving a faulty or damaged item.

  • We may ask for photographic evidence of the damage or fault before processing a return or replacement.

4. Refunds

  • Once we receive the returned item, we will process your refund within 7-14 business days. Refunds will be credited to your original payment method.

  • Please note that shipping costs are non-refundable unless the item is faulty or damaged.

5. Non-returnable Items

  • For hygiene reasons, certain products such as open-packaged sun protective accessories or swimwear may not be eligible for return unless faulty.

6. Sale & Discounted Items

  • Items purchased during sales or with a discount are eligible for return unless otherwise specified in the product description.

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